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Customer Service Representative

Dignity Health Prescott Valley, Arizona
Requisition ID 2022-257163 Employment Type Full Time Department Revenue Cycle Management Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote No Category Accounting and Finance

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


The following are representative of the duties and responsibilities the Customer Service
Representative is expected to perform:

  • Assists patients via telephone and/or written response regarding account/claim status
    inquiries. Responds professionally and within appropriate timeframes to all inquiries.
  • Collects accurate payment amounts and posts payments in the appropriate system.
    Processes credit card payments on the appropriate terminal. Delivers an accurate day end
    deposit and reconciliation sheet with all out of balance issues resolved within one (1)
    business day.
  • Reviews patient accounts and as appropriate, offers payment arrangements, financial
    assistance applications or refers patients/families to the Financial Counselors for help
    with financial assistance and/or insurance enrollment.
  • Generates bills or re-bills claims to insurance companies. Conducts timely follow up with
    insurance companies regarding claim processing and payment status.
  • Processes reoccurring self-pay accounts on a monthly basis, conducts bad debt reviews,
    monitors status of payment plans and consistently follows up with patients regarding
    outstanding balances.
  • Participates in business division meetings, performance improvement activities and
    committees as assigned. Utilizes issues log when necessary.
  • Meets productivity standards for assisting patients with questions and concerns in an
    effort to achieve account resolution.
  • Other job duties as assigned



  • High School graduate or GED
  • One year of healthcare insurance billing or collection experience; hospital or clinic experience preferred
  • General knowledge of charity, bad debt and collection procedures
  • Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
  • Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment
  • Ability to maintain acute attention to detail
  • Basic computer literacy and proficiency in Microsoft Windows
  • Basic proficiency with MS Office (Outlook, Word, Excel)
  • Experience with insurance billing computer applications preferred

A compensation range of $16.30 - $20.37/hr is the reasonable estimate that CommonSpirit in good faith believes it might pay for this particular job based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility and more!




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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.