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System Manager Centralized Communications

Dignity Health Phoenix, Arizona

The posted compensation range of $30.55 - $44.30 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-367230 Employment Type Full Time Department Virtual Clinical Command Center Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (1400 - 2230) Remote No Category Management

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


While this position provides virtual cardiac monitoring services to the patients of CommonSpirit Health across the United States this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 NORTH 3RD AVE, Phoenix, AZ.

Job Summary 

The System Manager, Centralized Communications implements and manages processes, projects and staff to achieve operational efficiencies for the Centralized Communications service within the Arizona Care Base. The role is responsible for coordinating and driving systems and programs focused on system strategies, performance improvement and increased organization effectiveness across the continuum of care within CommonSpirit Health and outside of CommonSpirit Health with the Remote Patient Monitoring program. This role leads and directly supervises all PBX staff members.

Essential Key Job Responsibilities

  • Directly leads and supervises all PBX staff members; responsible for recruitment, performance management, development and engagement
  • Facilitates activities and meetings as needed to ensure rapid forward movement of sustainable solutions. In collaboration with the national, regional and hospital based key stakeholders, creates project plans including implementation, communication, education and accountability plans
  • Provides education and training for teams across the continuum of care on change management related to Command Center operations and applications within and outside the organization
  • Assists in developing the annual operating plan and schedule for strategic implementation across the continuum of care.
  • Is the subject matter expert for relevant CommonSpirit Care Base applications and is able to manage the application and support to the Care Base leadership, Customers, and end users to provide excellent support for Patient Care across the Continuum
  • Conveys the business need and aligns with patients, providers and leaders at the facilities supported around plans and goals.

Core Competency

  • Managing People, Projects and/or Tasks -  Manages collaboratively and supports others to achieve optimal performance; delegates effectively; praises/rewards contributions; sets goals and leads initiatives; adjusts plans as necessary. 
  • Leading Through Mission, Vision & Values - Keeping the organization’s mission, vision and values at the forefront of associate decision making and action. 
  • Patient/Customer Focus - Ensuring that the patient/customer perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patients'/customers’ and own organization’s needs. (Focus also includes internal and external customers.) 
  • Empowerment and Delegation - Sharing authority and responsibility with others to move decision making and accountability downward through the organization enabling individuals to stretch their capabilities and accomplish the business unit’s strategic priorities. 
  • Building Trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. 
  • Technical Competence - Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company’s direction within area of expertise. 
  • Conflict Management - Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations. 

Functional Competency

  • Clinical Performance Improvement - Knowledge of the factors contributing to quality patient care, and the ability to influence these factors in a positive way.
  • Coordination of Care Delivery - HNU - Knowledge of the medical, social, economic, and other services provided by other departments or facilities, and the ability to integrate these multidisciplinary treatments for optimal patient care.
  • Operational Requirements Analysis - Knowledge of the methods and processes needed to determine and provide resources needed to achieve business results and ability to identify, plan and mobilize resources required to fulfill operational objectives and plans.
  • Healthcare Regulatory Environment - Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.


Required Education and Experience

  • Minimum of three (3) years in the healthcare field with focus on leadership, administration and management of care continuum, Command Center Operations or Call Center experience is required
  • Bachelor's degree or equivalent in healthcare/business related field;  a combination of education and experience may be considered. 

Required Minimum Knowledge, Skills, Abilities and Training

  • Call Center Phone System, Customer Service and On-Call Scheduling application experience required.
  • Preferred: Experience in centralized service communications


While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.