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Specialty Pharmacy Liaison

Dignity Health Phoenix, Arizona

The posted compensation range of $22.35 - $30.73 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2023-319356 Employment Type Full Time Department Pharmacy Hours/Pay Period 80 Shift Day Weekly Schedule 8:00-4:30 Remote No Category Pharmacy

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.



Patient and provider services: Exemplifies excellent customer service during interactions with patients, employees, providers and others to build the Specialty Pharmacy program.  Represent on-site/off-site Specialty Pharmacy seamlessly, answer patient and provider staff questions about the service, insurance issues, etc. Work with the referring provider and/or clinic staff along with the patient care management program to ensure that assigned Specialty Pharmacy patients receive the medications needed at the appropriate time.  Communicate with patients in-person, and over the phone through inbound/outbound calls, to ensure adherence with medications through prescription refills and adherence check-ins. Monitor patient charts and profiles in an effort to meet Specialty Pharmacy therapy needs. Influence and motivate others to coordinate projects, resources and people to achieve the implementation of Specialty Pharmacy services.

Medication management:  Review medication regimen with pharmacists to determine which medications need to be dispensed on a timely schedule. Stays informed of medications available within the pharmacy and in the industry in relation to their assigned disease state(s).  Participate in clinical training for Specialty disease states.

Prescription management: Act as an insurance specialist by expediting the prescription filling process (entering patient demographics, allergies, insurance information); obtain benefit information, verify patient insurance eligibility and level of coverage; understand Medicare/Medicaid regulations and billing guidelines as they pertain to Specialty Pharmacy patient benefits; understand billing primary, secondary and tertiary insurance claims.  Process medication orders confirming that they are billed to all third parties correctly. Initiate and assist with the Prior Authorization and Patient Prescription Financial Assistance processes within the assigned therapy classes. Work with Patient Financial Advocates regarding ongoing coverage levels/issues; provide education and training as necessary or instructed. Coordinate medication deliveries/pick-ups with the dispensing pharmacy after patient communication to include, but not limited to: completed delivery slip, storage/shipping needs, ancillary supplies needed (Sharps, band-aids, etc), etc.

Specialty pharmacy operations:  Assist in marketing efforts to enhance business, increase revenue, and improve patient retention by understanding Specialty Pharmacy business trends, marketing materials and business goals.  Inform pharmacy leaders about changes in the marketplace and physician patterns. Assist Pharmacy Manager with tasks to improve workflow and communication between patient, specialty clinic, and Specialty Pharmacy teams.  Actively participate in process improvement standards. Establishes annual goals regarding clinical and community outreach; collaborates with other/staff team members in the implementation of outreach plan goals/objectives; implements the outreach plan to referring providers and clinics; monitors progress towards achievement of outreach plan through quarterly improvement assessments and modifying plan as appropriate. Is present at provider and community outreach events as appropriate.




  • Required 4-5 years, Preferred 5-8 years’ experience as a  Pharmacy Technician 
  • Combination of education and related experience may be considered
  • Current/active pharmacy technician licensure from the state Board of Pharmacy in which liaison will be working, if application per state law
  • Current/active national pharmacy certification approved by application Board of Pharmacy
  • Skills: strong interpersonal communication skills, strong phone skills, highly proficient in  Microsoft Office particularly Excel and Word; able to quickly learn other programs and  able to extract relevant information; strong organizational skills a must  
  • Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.