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Medication Safety and Compliance Pharmacy Manager

St Josephs Hospital & Med Ctr Phoenix, Arizona
Requisition ID 2022-243527 Employment Type Full Time Department Pharmacy Hours/Pay Period 80 Shift Day Weekly Schedule 8 AM to 5 PM Remote No Category Pharmacy

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Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.

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For the health of our community ... we are proud to be a tobacco-free campus.

Position Summary:
The Medication Safety and Compliance Pharmacy Manager is responsible for medication quality and safety programs, identifying opportunities to improve the safety of medication-use systems, and developing error prevention strategies targeted to reduce patient safety risks. Collaborates with health care providers having medication-related responsibilities to monitor and measure medication-use systems and implement error prevention strategies. Responsible for external and inter-department coordination and integration of pharmacy related information systems technology and solution development. Participates in the development and implementation of Pharmacy Services goals and objectives, policies, procedures, and budgets. Serves as a resource in the controlled substance diversion prevention program. Collaborates with stakeholders on controlled substance diversion prevention strategies and investigations.
Principal Duties and Accountabilities:
  • Serve as the authoritative resource on medication safety and serve as Chair of Medication Safety Committees.
    • Participate in the development, implementation and integration of patient-focused medication quality and safety initiatives in collaboration with other leaders and key constituents
    • Participate in, or lead, multidisciplinary teams concerned with medication errors, adverse drug events and reactions, near misses, policy review, safe medication use, new product review, and patient safety to identify risk points and prioritize system improvements to reduce the potential for medication errors and patient harm.
    • Collect, review and analyze established departmental and system-wide Medication Quality and Safety programs including medication-use, medication error, adverse drug reactions, and continuous quality improvement data. Identify needed improvement; develop and lead implementation of high-leverage error-reduction strategies.
    • Provide medication safety education and presentations on safe medication use to diverse audiences (pharmacists and technicians, nurses, respiratory therapists, medical students and physicians).
    • Promote system-wide medication error reporting. Foster a culture of safety through a just culture approach to medication events, coordinating medication safety education, and enhancing safety communication across the entire system. Support principles of high-reliability organizations (HRO) within medication-use processes and workflows.
  • Serves as an operations resource for compliance with state, federal, and other accreditation organizations medication safety, regulatory, and legal requirements.
    • Investigate medication safety events or issues, including specific error reports. Utilize data- driven performance-improvement methodologies and tools to develop recommendations for action.
    • Maintain knowledge of trends and developments in the patient safety field. Collaborate with external medication safety organizations, including Institute for Safe Medication Practices (ISMP) and the Food And Drug Administration (FDA) Medwatch program. Share locally identified and reported medication Quality and safety issues with national organizations and manufacturers as appropriate.
    • Manage medication safety issues caused by drug shortages, replacement drug products, and Look-alike Sound-alike drugs.
    • Provide guidance and coordination for medication related information systems and technologies. Provide operational, clinical, and safety recommendations related to installation, maintenance and enhancements of Pharmacy related systems and technologies. Ensure information system and technology processes support established clinical standards of care, meet or exceed patient care quality standards, are in compliance with various regulatory agencies, and integrate with other departments
    • Participate in the development, implementation, and evaluation of pharmacy information systems and technology to consistently meet or exceed customer's needs, through effective continuous quality Improvement practices.
    • Maintains knowledge of leading-edge developments, best practices, and evolving information technology systems and solutions by participation in ongoing independent study, education related professional activities, and affiliations.
  • Serve as the diversion prevention resource for the pharmacy department and hospital
    • Contribute and maintain to a comprehensive controlled substance diversion surveillance and auditing program
    • Lead initiatives that improve the controlled substance diversion monitoring and auditing program
    • Participate in and serve as the pharmacy resource in suspected or confirmed controlled substance diversion events
    • Promote awareness and provide education and training regarding controlled substance diversion
    • Serve as the subject material expert on controlled substance law at the federal, state, and local level


Education and Experience: 
  • Bachelor's Degree in Pharmacy is required. Advanced or Master's degree preferred (e.g., Pharm.D.) .
  • Minimum of three (3) years of experience as a Pharmacist in an acute care setting.
  • Minimum of two (2) years of pharmacy leadership experience.
  • Graduate of an ACPE accredited Pharmacy School with Doctor of Pharmacy degree or Bachelor’s of Pharmacy degree and completion of an ASHP accredited Pharmacy Residency program PGY1 or PGY2.
  • Excellent written/verbal communication skills Knowledge of medication-use safe practices; ISMP initiatives; National Patient Safety Goals; and process-improvement methodologies such as Lean and Six Sigma. Knowledge of pharmacy information systems and automated dispensing technology Hospital pharmacy computer operating system experience preferred.
  • Registered Pharmacist license. 
  • Hospital pharmacy computer operating system experience preferred.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

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