LMS Manager

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Supporting the SE (AR/TN/KY) market

Job Summary / Purpose
Accountable for supervising a team of LMS Administrators to support divisional  education teams with their local system training needs.   

This role identifies,  resolves and aligns  local LMS needs to the HR L&OD System Strategy.  

The Administrator lead is the go-to contact for the Division represented.  The role requires the ability to work independently, identify needs that can be resolved locally and with limited oversight at the corporate level.  The LMS Administrator, effectively builds relationships with stakeholders and leadership to ensure the delivery of results for the enterprise.   

Essential Key Job Responsibilities
LMS Administration:

Leads a group of LMS Administrators (direct reports)  to meet local divisional and market needs in a manner that is aligned with the HR L&OD System Strategy.
Balances managerial duties with building a cohesive “can-do” team
Defines project(s) approach, oversees quality control with minimal oversight from management

Strategic Thinker - Advances the technological Strategy for the enterprise across the local DIvision and Markets.
A member of the Course Content Governance Committee; performing the curator function (ie.. librarians) of all content within the Learning Management Systems.
Administers the current Learning Management Systems (LMS) including system configuration. Creates course components, modifies course configurations and creates insightful reports.
Demonstrates understanding of LMS functions and features; coordinates team QA testing of new functions and features in advance of recommending them to internal L&OD team members
Anticipates the potential downstream impact of LMS functions and quickly responds and/or escalates unintended outcomes
Generates and governs standard documented protocols for LMS functions to ensure consistency and accuracy
Provides ongoing technical and administrative support for the LMS and other systems used by the department. Manages user roles, securities, and permissions associated with LMS access. Develops and revises LMS guidelines and procedures to best serve diverse clients.
Responsibilities include (but not limited to) the Learning Management System (LMS) maintenance, integrations with vendor partners, trouble shooting, training local admins, end user support, reporting and continuous improvement initiatives

Technical Project Management:

Organizes work, multiple simultaneous projects and activities, sets priorities, meets critical deadlines, and provides follow-up on assignments with minimal direction. 
Communicates in a thorough, accurate and timely manner to internal L&OD team members, leadership and stakeholders.
Responds to requests, provides information and resolves problems from internal clients.

Insights Reporting:

Performs both routine and ad hoc data analysis, including arranging data into meaningful conclusions, insights, using charts, graphs, pivot tables, etc. Designs professional materials such as presentations via multi-media and participant material suitable for use by clients in different countries outside of the U.S.

Minimum Qualifications
Required Education and Experience 
Bachelor's degree or a combination of education and/or additional job-related experience in lieu of the degree.
Four years of technical subject matter expertise in an IT or SaaS offering required.
Data Visualization (ie. Tableau or competitor) preferred..  

Required Licensure and Certifications - CSOD certification preferred.

Required Minimum Knowledge, Skills, Abilities and Training
Expert-level knowledge of database applications and Intermediate-level knowledge of Microsoft Excel.