Clinic Manager Physical Medicine and Rehab

Hello humankindness

Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebookand follow us on Twitter.

Position Summary:

The Physical Medicine and Neuro Rehabilitation Clinic Manager leads the business processes of the outpatient practices of Barrow Neurological Institute (BNI), and works collaboratively with the clinical leaders of these practices to ensure that patient care services are rendered in a timely manner and in compliance with hospital policies and applicable regulatory requirements. 

The business processes managed by this position include budgeting, financial analysis, revenue cycle, planning, process engineering and improvement, personnel management, provider and allied health staff recruitment, and facilities management. 

This position reports to the BNI Chief Operating Officer, and works cooperatively with the BNI Chief Medical Officer, the BNI Director of Physician Practice Business Operations, the BNI Marketing Director, and the BNI Finance Manager.

Job Standards:

• Manages financial performance by optimizing the practice revenue cycle, managing and monitoring relationships with third party payers, ensuring that all providers are appropriately credentialed with managed care plans, developing operating and capital budgets, monitoring and analyzing financial performance, and monitoring provider compensation plans.
• Partners with the lead provider in managing patient access and ensuring that patient care services are rendered in a timely manner. Assists the lead provider in managing provider performance. Assists the lead provider in managing provider recruitment.  Partners with the lead provider in managing patient satisfaction, patient complaints, and risk management issues.  Assists the lead provider in managing education and research activities. 
• Supervises allied health staff or assists the lead provider in supervising allied health staff by managing time & attendance, employee recruitment, employee performance, and employee development.
• Facilitates planning and business development activities.
• Ensures compliance with applicable policies and regulatory requirements, including ADHS, DES, CMS, and JCAHO. Participates in preparing and analyzing data for quality assurance and utilization reviews.  
• Manages the physical environment and coordinates facilities projects.
• Facilitates and provides process engineering and improvement activities.
• Presents practice issues and needs to institutional leaders and governance committees as needed, and participates as indicated in community outreach and community organizations that align with BNI patient populations.

Minimum:

• Bachelors degree or a combination of education and/or additional job related experience in lieu of the degree.
• Minimum of two (2) years experience in related field.
• Minimum of two (2) years supervisory experience.

Special Skills Required:

• Ability to work effectively with physicians and clinical psychologists.
• Strong communication skills and the ability to effectively communicate complex information and processes to a variety of audiences.
• Strong interpersonal skills to effectively navigate a matrix organizational structure.

Preferred Education, Experience and Skills:

• Master's Degree
• Experience with an outpatient EMR.
• Familiarity with Google Workspace.

We offer great benefits to support you and your family, including:

• Medical/Dental/Vision Insurance (no premium option for employee benefits)
• Flexible spending accounts
• Matching 401(k) retirement program
• Fully Funded Pension Plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Mental Health Benefit
• Employee Life Insurance
• Eligible for annual incentive pay based on company performance
• Relocation assistance if applicable
• Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

#LI-DH