CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.

JOB SUMMARY / PURPOSE 

The Nurse Manager is responsible for managing the daily clinical sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 5 or more providers at any given time. This may also be a specialty or multi-specialty environment.

ESSENTIAL KEY JOB RESPONSIBILITIES 

• Manage clinical staff on day-to-day operations. 
• Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards. 
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures. 
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc. 
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff. 
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Work with Clinic Administrators to develop and implement performance goals and objectives.
• Assist Clinic Administrator with implementation and development of long-range plans.
• Monitor payroll system to control time management. 
• Ensure and maintain an environment to comply with regulatory, licensure, compliance and accreditation requirements. 
• Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
• Work with hospital departments, credentialing and IT for workflow. 

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS