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Manager of Clinical Services

Community Health at Home Indianapolis, Indiana
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Requisition ID 2022-266240 Employment Type Full Time Department Home Health and Hospice Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday 8am-5pm Remote No Category Nursing Leadership
Overview

HAH Community Health at Home

Community Health at Home has provided home care and wellness services for years. Their innovative services and specialty programs recognize the needs of each patient and promote the highest quality of life. Their goal is to ensure all services consistently exceed quality measures and the expectations of patients and referring physicians. Community Health at Home's quality care is provided through a team of registered nurses, social workers, companions, dieticians, aides and physical, occupational and speech therapists.


Responsibilities

The Manager, Clinical Services contributes to the organizational success of providing high quality care by ensuring the coordination, continuity and quality of clinical care following a physician’s approved plan of treatment. Facilitates the completion of documentation to comply with regulatory, operational and financial requirements. Acts as a clinical resource to internal and external customers.

    • Creates an expectation of excellence and manages performance of direct reports to maximize the value of employee contributions toward organizational success. 
    • Establishes strategically aligned goals with associates and creates continuous improvement of staff by providing coaching, mentoring, and performance feedback.
    • Works independently with limited direct supervision using organization guidelines, location policy and procedures, and good judgement.
    • Functions as an effective team member and contributes to the development and achievement of location and organizational goals and objectives.
    • Acts as a clinical resource for internal and external customers. 
    • Responsible for front line direction of accurate, complete, and timely provision of quality client care and services.
    • Ensures the coordination, continuity, and quality of clinical care following a physician's approved plan of treatment. 
    • Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities. 

    Managing Direct Reports

    • Maintains positive staff morale, observable through team spirit, a sense of belonging and recognition of accomplishments and creates a high performing work environment characterized by transparent and open communication, mutual trust and respect.
    • Establishes strategically aligned goals with employees and creates opportunities for continuous improvement of staff by providing frequent coaching, mentoring, and accurate performance feedback. By providing direction and support to staff to deliver quality services with a focus on organizational success. Provides fair and equitable treatment of all associates.
    • Provides education and training for employees in support of career goals and the organization’s mission and strategies.
    • Responsible for processing assigned workflow in a timely accurate manner. 
    • Completes and submits all required documentation in an accurate and timely manner.
    • Ensures all orders are entered and approved timely for tracking purposes and to assure they are sent to physician for signature.
    • Ensure current orders exist for requested medical supplies.
    •  Assure missed visits reported to physician.
    • Review and process vital sign alert reports, document action, and any follow-up and physician notification. 
    • Review and process all wound score deviations documenting any action and follow-ups.
    • May be required to perform patient visits as requested by management. 

Qualifications
  • Current Registered Nurse (RN) license (BSN preferred), Physical Therapist or Occupational Therapist in good standing to practice in the state(s) serviced
  • Must obtain and maintain current CPR or BLS Certification
  • Two years home care or Hospice experience.
  • Excellent clinical skills.
  • Thorough knowledge and understanding of home care regulatory requirements. Compliant with appropriate state certification and registration and organization requirements as necessary.
  • Strong written and verbal skills.
  • Ability to work closely with a wide range of professionals or a multi-disciplinary team.
  • Interpersonal skills that facilitate inter- and intra-team/departmental communication.
  • Demonstrated leadership, administrative and supervisory skills.
  • Excellent organizational and time management.
  • Excellent attention to detail
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.