Mkt Director Revenue Cycle

The Director of Revenue Cycle reports directly to the Division Vice President of Revenue Cycle and works collaboratively within Division stakeholders to develop revenue cycle strategies and develop integration and implementation plans for the various markets within the CHI Texas Division. The position is responsible for ensuring optimal revenue capture across market of responsibility by driving revenue cycle opportunity identification, project management, vendor accountability, performance tracking, and partnership between clinical, operational, and financial stakeholders and departments.

This position will oversee the South Market consisting of our Lake Jackson, Sugar Land and Pasadena locations.

Baylor St. Luke’s Medical Center is an 881-bed quaternary care academic medical center that is a joint venture between Baylor College of Medicine and CHI St. Luke’s Health. Located in the Texas Medical Center the hospital is the home of the Texas Heart® Institute a cardiovascular research and education institution founded in 1962 by Denton A. Cooley MD. The hospital was the first facility in Texas and the Southwest designated a Magnet® hospital for Nursing Excellence by the American Nurses Credentialing Center receiving the award five consecutive times. Baylor St. Luke’s also has three community emergency centers offering adult and pediatric care for the Greater Houston area.

Monitor revenue cycle and other executive dashboards to identify any performance deficiencies within assigned market; drive systemic feedback for corrective action throughout the market. Reviews operations data, budgets, audits, forecasts, accounts receivable, third party billing and collection processes to improve operational performance and to align with industry best practice.

Collaborate with Clinical, Financial, and Revenue Cycle partners/vendors executives across market to develop and execute strategies and initiatives which improve performance and mitigate risk.

Launch, manage and monitor market-wide revenue leakage prevention programs and initiatives in collaboration with Revenue Cycle partners/vendors, Financial, and Clinical leadership.

Ensure that appropriate controls exist throughout the market to create accountability and effective management of revenue cycle operations. Reviews net revenue projections including managed care, under or overpayments; assesses pricing, and charge description master; aligns revenue strategies with operational goals to improve performance and to align with industry best practice.

Function as liaison between Revenue Cycle partners/vendors, Finance, Revenue Generating Departments, and Compliance Departments for patient revenue related issues and resolutions.

Monitor key performance indicators for the market to understand performance and ensure SLAs are met.

Participate in executive level financial reviews and revenue cycle meetings, focused on item ownership, deadlines, meeting documentation, issue resolution, and meeting effectiveness.

Enforce performance, accountability, and communication standards with Revenue Cycle vendors.

Education & Licensure Required:  Bachelor Degree required, Masters preferred

Minimum Experience Required:  7 years of financial management experience in healthcare.

Minimum Knowledge, Skills & Abilities:   strong leader capable of motivating and holding others accountable; a sense of urgency; effective communicator, verbally and written; interacts well with all levels of the organization; strong collaborator and team player; sound analytical skills; creative; self-starter; results oriented. Ability to work in a complex organization with the political savvy to drive results.
Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.

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