Team Coordinator/Scheduler

NOW HIRING a Team Coordinator/Scheduler for the Florence, KY branch location - this is a "Hybrid Position" and will be working in office (3) days a week and Remote (2) days a week. 

At St. Elizabeth Home Care, we see every day as a chance to create a positive impact. We lead through our values centered on compassion, inclusion, integrity, excellence and collaboration. Our innovative services and specialty programs recognize the needs of each patient and promote the highest quality of life. Our goal is to ensure all services consistently exceed quality measures and the expectations of patients and referring physicians.

As a Team Coordinator/Scheduler, you will performs one or more assigned functions critical to the success of the organization’s branch location(s): customer and clinical support, intake, health information data entry, medical records, scheduling, payroll and assists central Human Resources with designated location duties.

Day-to-Day Role, your role includes:

• Works independently with limited direct supervision using the guidelines CHI Health at Home and location policy and procedures and good judgment.
• Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities.
• Acts as initial service ambassador to referral sources, physicians, patients, families and other external customers providing the highest quality service.
• Complete assigned workflow tasks in a timely, accurate manner.
• Processes payroll per company policy and processes or acts as back up for payroll processing.
• Maintains open/closed patient charts and storage of charts.
• Assists with billing process as requested or directed by management. Acts as a liaison with corporate Revenue Cycle to resolve questions and issues provide necessary documentation, etc.
• Assists with closing cases. Ensures discharged files are complete.
• May order medical supplies and forms, answer phones, etc.
• Assists with the running of various queries and system reports.
• Responsible for maintaining discharged charts on site. Responsible for the tracking and shipment of all documents/charts that are to be stored offsite.
• Assists in training new associates as requested by management.
  

• High School diploma or equivalent
• Two (2) years customer service experience required
• Excellent written and verbal communication skills
• Minimum one (1) year of medical office related experience preferred
• Specialized office training strongly preferred