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HR Support Services Analyst

CSH System Office Support Ctrs Erlanger, Kentucky,
Requisition ID 2021-191071 Employment Type Full Time Department System Office Human Resources Hours/Pay Period 80 Shift Day Standard Hours Monday - Friday (8:00 am - 5:00 pm)

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Designs, implements, documents and continually improves standardized, streamlined, and effective processes within the HR Support Services department to achieve its goals.  Responsible for providing specialized and analytical support for complex issues in one of the following areas: leave management, license and certification, learning, talent support, performance management, severance, subpoena, records management, employee and non-employee transactions, providers, and special pay.  Provides consultation, technical advice, and expertise to management depending upon focused specialty. This position collaborates with the Contact Center, local HR divisions, HR Technology and Reporting team, Centers of Excellence, and/or vendors to enable effective and accurate service to CommonSpirit Health employees.

*This is a remote opportunity.

Essential Key Job Responsibilities

  • Expert in the processes and system functioning for one or more focused specialty. Identifies, initiates, and implements changes using appropriate strategies in order to achieve standardized, streamlined, and effective processes.
  • Leads projects with market representation and/or system team members to design, standardize, and implement processes and organizational changes.
  • Serves as a resource for respective HR Support Services Specialists and Coordinators including quality assurance, point for escalated issues, training, feedback on accuracy and following standards, communication, and dissemination of day to day work assignments.  Reallocating resources and assignments within their respective specialists/coordinators in order to meet SLAs and accomplish priority work.
  • Provides consultation, technical advice and expertise in their area of focused specialty to leaders, employees, and HR Business Partners.
  • Maintains process documentation for their focused specialty.
  • Partners with Contact Center, local HR divisions, HR Technology and Reporting team, Centers of Excellence, vendors, and other departments as appropriate for effective work processes
  • Performs validation and processing of advanced HR transactions where advanced security or knowledge is necessary and in escalated and sensitive areas.
  • Continually works for process improvements and efficiency as well as increased customer service.  Defines need for audits and reviews audit results to maintain accurate data. Identifies and documents issues that impact Support Services SLAs and makes recommendations for improvements.
  • Independently researches, resolves and responds to advanced escalated cases.  Point of contact for leaders with regards to escalations in their focused specialty.  Performs outreach to market for approval, clarification, or to provide training and redirection.


Required Qualifications:

  • Bachelor’s degree in business or related field or a comparable combination of progressively responsible experience or education (five to six years).
  • Detail oriented, understands processes and systems, strong customer service skills, comfortable working with multiple systems, comfortable with complex situations and processes, innovative, strong critical thinking, strong initiative, leadership skills, quick learner, problem solver. 

Preferred Qualifications:

  • PHR, SPHR, or HR Certification in area of focused specialty




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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.