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Systems Engineer

CommonSpirit Health Englewood, Colorado
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The posted compensation range of $37.05 - $53.72 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2023-319428 Employment Type Full Time Department Information Technology Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote Yes Category Information Technology
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The System EngineerVoice role is to provide technology support for developing, integrating, and supporting CommonSpirit Health’s Technology Voice Services.  This role is a position in the voice services group which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement a Cisco Voice platform in an enterprise setting.


Responsibilities
  • Work with project managers and other engineers to successfully migrate legacy voice platforms to a Cisco voice technology solution.
  • Continue to evolve and enhance the voice platform for future technology, optimization, and operational excellence. 
  • Help establish technology, documentation, and implementation standards for current and future deployments.  
  • Interpret business and medical requirements into actionable voice technology deliverables. 
  • Capable of moving projects forward with minimal supervision or oversight. 
  • Personally motivated to learn new technologies, understand organizational challenges and use creative processes to deliver improved services for our patents, staff, and ministry. 
  • Remote eligible.

Qualifications
  • BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required. 
  • Minimum of 7 years of professional experience in an IT technical or infrastructure field is required 
  • Qualified candidates must possess a combination of business and technical skills.  They must be change advocates and innovators, quick learners, results-oriented, and creators of compelling technology roadmaps. Influencing others in a matrixed team environment is critical to success.  
  • Requires 2 or more years of technical voice operations experience with multiple PBX platforms and additional areas including: Cisco Call Manager, Unity, Linux, Windows. Spectralink and CER experience is a big plus.
  • Demonstrated domain specific knowledge in multiple technologies is preferred, including but not limited to: Unified Communications, Contact Center or IT Consulting experience in a Cisco voice technology realm.Cisco focused Unified communications call control platforms, unified messaging, presence technology, and Gateways
  • Experience with Legacy PBXs (Avaya, Nortel, Mitel), 3rd party handsets (Spectralink, Ascom, CareAware), SPOK integrations a big plus 
  • Experience with UC provisioning and monitoring tools 
  • Demonstrated delivery and/or migrations to a unified communications platform including presence technology, unified messaging and 3rd party integrated services
  • Holistic UC understanding: Topology, Network, QOS requirements, troubleshooting voice and network issues, Dial plan, TDM, SIP, carriers and 3rd party integrations.  
  • Strong time management and task focused delivery capabilities.  
  • Strong analytical and problem-solving skills are required.
  • Industry certifications a plus (CCNA / CCNP – Collaboration) 
  • One or more years of experience in the healthcare or medical industry a plus
  • Knowledge of HIPAA and HITECH, Security Privacy plus, and Generally Accepted Privacy Principles (desired) 

TRAVEL AND WORK HOURS:

Ability to travel up to 25% and work varied or non-business hours during implementations.Travel is planned at least 2 months in advance.

#LI-CSH

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.