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Sr Software Engineer Analyst

CommonSpirit Health IT Services Englewood, Colorado
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Requisition ID 2022-246555 Employment Type Full Time Department Information Technology Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote Yes Category Information Technology
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The Senior Technical Analyst provides application technology expertise and direction in the application support/development/implementation of highly complex enterprise wide cross functional programs or projects.  May lead to resolution of highly complex problems.

The Senior Technical Analyst may occasionally work on projects, engaged in enterprise wide projects as a team member or as a team leader.  Acts as subject matter expert for multiple areas.  Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.


Responsibilities
  • Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
  • Diagnosing and resolving issues in Epic's Willow Inpatient module such as medication, pharmacy, and medication list records
  • Responding to urgent issues that may affect patient safety
  • Understanding and upholding change management guidelines
  • Cooperating with users to fully understand issues being raised and to form effective plans to fix them
  • Thoroughly documenting the progress and resolution of service tickets
  • Collaborating with and learning from teams who are trained in other Epic modules
  • Balancing and reprioritizing tickets to accommodate urgent user needs
  • Relaying certain tickets that are received to the appropriate team
  • Responsible for taking on-call on a regular basis
  • Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
  • Follows appropriate change control process at all times
  • Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management.
  • Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
  • Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
  • Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
  • Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
  • Participates in estimating and resource planning for highly complex or enterprise wide solutions.
  • Provides guidance and training and problem solving assistance to other team members and operational support teams.
  • ​Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
  • Involved in the development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.


Qualifications

Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.

10+ years’ experience working in IT as an Application Systems Analyst or Technical Analyst role

If vendor provided, obtain and maintain certification in assigned application module(s).

Specific Epic Willow certification, Cerner Certification, Advanced ClinRx specialty or Meditech Pharmacy experience

Skills:

  • Excellent writing/documentation and communication skills.
  • Fast learner, quality consciousness and committed to providing exceptional customer service.
  • Knowledge of troubleshooting hardware and software.
  • Experience working with project life cycle or project management methodologies required.
  • 6 or more years’ experience with application support in a hospital or medical related industry required.
  • Expert level understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gathering, specification development and creation of design and system test plans.
  • Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT and non-IT audiences in concise and an easy to understand manner is required.
  • Advanced oral and written communication skills capable of communicating at executive levels within the organization is required. This includes the ability to present highly technical concepts, solutions, and issues in a manner business leaders can leverage to support their business vision.
  • Exceptional presentation, technical writing and documentation skills are required.
  • Capacity to leverage strong analytical and complex problem solving skills to recommend solutions.
  • Proven abilities in problem management, process analysis and root cause analysis is required.
  • Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required.
  • Operational understanding and ability to work in a complex and matrix oriented team environment
  • Strong command of key productivity applications: Google Workspace, Microsoft Visio, for example
  • Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired.
  • Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill.

A compensation range of $80,500 - $104,500 is the reasonable estimate that CommonSpirit in good faith believes it might pay for this particular job based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. 

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility and more! 

#LI-CHI

#LI-DH

#MissionCritica

#LI-Remote

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.