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IT Process Engineer

CommonSpirit Health Englewood, Colorado
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The posted compensation range of $44.83 - $65.00 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-341367 Employment Type Full Time Department Information Technology Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote Yes Category Information Technology
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Responsibilities
  • Define, implement, and drive adoption of the assigned process. Collaborate with peers to ensure smooth inputs/outputs and transitions with other processes.   
  • Develops organizational policies, standards, and guidelines for assigned processes. Reviews them regularly for effectiveness and efficiency. 
  • Manages and ensures adoption and adherence to policies, standards, and regulatory requirements involving knowledge of technical processes, tools and techniques. Identifies, assesses and communicates associated risks.
  • Performs process maturity assessments against associated ITIL/ITSM best practices. Drive ongoing process maturity through regular reviews of the process and tools, trend analysis and through regular engagement with stakeholders. 
  • Assess metrics and trends to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.
  • Prioritize improvements through regular engagement with stakeholders.
  • Leads and plans process improvement activities to analyze processes; identify alternative solutions, assess feasibility, and recommend solutions which exploit new technologies, automation and best-practice approaches to process management. 
  • Creates the measurement framework and aligns measurement objectives with business objectives.  Provide executive reports summarizing process compliance and consistency across all user groups. 
  • Works on a diverse range of critical and complex problems of significant scope, where analysis of situations or data requires evaluation of a variety of factors, an in-depth understanding of current business and technological trends, and organizational objectives.
  • Ensures training on service management processes and tools is published and reviewed by support teams
  • Manage the release of new features which may include developing test plans, execution of test plans, facilitating with end user for end user acceptance testing. 
  • Remote eligible.
  • The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications
  • Requires a bachelor's degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
  • Requires 10 or more years of experience in technical environment.
  • Must have a minimum of five years of experience applying ITIL framework within an ITSM environment.
  • Prefer experience in a healthcare or hospital/medical related industry.
  • Experience working with project life cycle and project management methodologies is preferred.
  • Advanced oral and written communication skills Is required. This includes the ability to present highly technical concepts, solutions, and issues in a manner business managers can leverage to support their business operations.
  • Strong analytical and complex problem-solving skills and systems thinking abilities to recommend solutions.
  • Must have outstanding interpersonal skills such as providing constructive feedback, meeting facilitation, interviewing, training and delivering oral and written reports.
  • Experience in process improvement; Lean Six Sigma principles and/or process management preferred.
  • Relevant technical/professional certifications preferred
  • Agile, Scrum, ASQ, IEEE, ACM or other related software engineering certification are preferred.
    ITIL Foundation or higher
  • Expert level understanding and comfort leading business and technology partners through a structured development and/or implementation life cycle and support model. This includes expert knowledge of technical requirement gathering, specification development, and creation of design and system test plans.
  • Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required.
  • Ability to work independently and in a complex, matrixed, and particularly outsourced team environment is required.
  • Solid project management fundamentals preferred.
  • Excellent command of key productivity applications is required.
  • Operational knowledge of business operations, legacy systems, and evolving technology is desired.

Apply

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.