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Director Enterprise Identity Management

CommonSpirit Health IT Services Englewood, Colorado; Remote
Requisition ID 2022-217084 Employment Type Full Time Department Information Technology Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote Yes Category Information Technology

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


The Enterprise Identify Systems Director, under the leadership of the Senior Director Clinical Informatics, directs the development, implementation, and optimization of the Enterprise Identity management  programs for all Dignity Health   Service Areas ( hospitals, Clinics and providers) ; plans, structures and monitors the Dignity Health Identity management solution in cooperation with Dignity Health Corporate Leaders; develops, directs, and innovates program implementation and management to provide data integrity to the Identity  which plays a significant role in patient care and safety, all  provider identity,  all clinic and downstream systems  and impacts financial performance and administrative efficiency of the organization; collaborates with other strategic partners to promote consumer awareness in the importance of patient/provider identity, database integrity, and personal privacy; develops and supports EMPI best practices and models and provides leadership in the facilities and in the healthcare industry to ensure complete and accurate Identity of patient and provider.

Provides leadership and strategic direction for Identity Management strategies involving data integrity to the EMPI systems relating to patient care and safety/provider identify and financial services.

Provides direct strategic and operational input regarding requirements and change management to support implementation of Dignity Health Identity Management initiatives.

Oversight of related projects in collaboration with Enterprise Hospital leadership, E.H.R. Alliance Clinical and Revenue Cycle staff as well as Dignity Health Corporate Services. Is responsible for maintaining the integrity of the Dignity Health Identity Management.

Is involved in developing, monitoring and optimizing Service Level Agreements (SLA) with Dignity Health Service Area Leadership and Third Party Vendors conforming to the Enterprise standards and practices, and is responsible for accurately reporting duplication percentages rates to the Leadership.

Collaborates directly with the Corporate Initiate Implementation Team to determine efforts needed to run EMPI data, perform gap analysis, travel to sites and perform reviews of the data within each Service Area/Facility managed.

Consults with Identity Management vendor(s) to understand product development, roadmaps and implementation for future endeavors. Works with vendor(s) to influence/optimize systems to meet Dignity Health Corporate Goals.

Conducts ongoing technology assessment of clinical information systems and products related to the Identity Management while identifying and meeting business and EHR needs, financial accuracy, and potential external collaborations. Perform quality data assessments to ensure the technology is meeting regulatory requirements. Involvement with downstream systems and vendors that use EMPI data; work collaboratively with vendors and business owners to develop Dignity Health Standard Protocols (SOP).

In collaboration with all Service Area/Hospital Leadership and Dignity Health EMPI Implementation Team, responsible for identifying the end user needs of the Identity Management system as it pertains to education, training, programs and services in the area of computer skills and competencies in the use of electronic tools for person care, quality management, care management, revenue cycle, clinical resource management, and Performance Excellence initiatives. Responsible for assessing training and development needs of Identity Management staff in relation to EMPI systems, products and data integrity. Collaboratively develops curriculum for Dignity Health staff as it pertains to Identity Management Services, design, implement, and maintain programs to address needs.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

  • Bachelor's or Associate's Degree in Health Information Management and/or combination of education and professional experience (required)
  • Master’s degree in healthcare (preferred).
  • A minimum of 5 years' experience with system wide integrated EMPI solution(s), electronic health record, health information systems healthcare operations
  • Registered Health Information Management- RHIA/RHIT
  • 5+ years working in a multi-facility healthcare organization that includes acute care, ambulatory care and physician offices
  • Minimum of five (5) years’ experience in management level position in a hospital or healthcare system (required).
  • Work style that demonstrates professionalism and fosters credibility by developing loyalty, teamwork, and respect with staff and colleagues at all levels within the Dignity Health organization.
  • Aptitude for problem-solving involving complicated, interrelated, and sometimes conflicting components requiring careful observation, pattern identification, and strict adherence to process sequencing. Ability to successfully lead real-time troubleshooting efforts and conduct post-event root cause analyses.
  • Strong written and spoken communication skills. Ability and willingness to tactfully and firmly focus attention and remediation efforts upon difficult issues and obstacles impeding progress.
  • Highly organized, proactive work orientation, ability to smoothly coordinate the work of staff and oneself.
  • Strong ability to calmly manage simultaneous priorities, comfortable collaborating with colleagues at all levels, skillful working as a facilitator between multiple parties, able to maintain clear focus and work successfully under stressful conditions.
  • Ethics and Values: Understand and adhere to Dignity Health’s Mission, Vision and Values and integrate those attributes into everyday work during good and difficult times; act to remedy behaviors in conflict with the Mission, Vision and Values.
  • Quality: Possess a strong commitment to performing and delivering high quality work that positively impacts patients, their families, their caregivers, and staff.
  • Integrity: Careful, thorough, effective, reasoned, results focused, spend own time and that of staff and colleagues on what is important, accurately and quickly zero in on the critical elements and put others aside, quickly sense the right priorities and know what will help or hinder accomplishing a goal, work to demonstrate and create calm focus among customers, staff, and co-workers.
  • Customer Focus: Dedicated to meeting the expectations and requirements of management and customers. Possess an ability and willingness to anticipate the needs and situations of colleagues and act to provide value in all settings.  Desire to efficiently and effectively gain necessary Information, quickly and easily grasps the business conditions, and combines all elements for the purpose of successfully serving patients and customers.
  • Discipline: Commitment to the constant improvement of evolving services; always speak and act with patients, customers, staff, and co-workers in mind; ensure staff accountability, establish and maintain effective and positive relationships, gain and nurture the trust and respect of staff, colleagues and management.
  • Business acumen: Smooth interpersonal skills and the ability to build and maintain strong working relationships, highly reliable, a natural preference for collaboration. Commitment to improving one’s expertise and professional skill set as a means to providing optimal services to patients, staff, colleagues, and the organization.
  • Ability and willingness to share the responsibility of carrying and responding to the Identity
  • Manage department’s after hour’s pager if applicable and as needed.

A compensation range of $1300,000 - $169,000 is the reasonable estimate that CommonSpirit in good faith believes it might pay for this particular job based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. 

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility and more!


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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.