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Scheduling Coordinator - Phone Center

Chattanooga Heart Institute Chattanooga, Tennessee

The posted compensation range of $13.44 - $18.48 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2023-305760 Employment Type Part Time Department Cardiology Clinic Hours/Pay Period 40 Shift Day Weekly Schedule Part Time Remote Yes Category Billing and Scheduling

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 28 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.


Job Summary:

Responsible for answering all incoming scheduling phone calls from patients, referring physicians and hospitals.  Make patient appointments, reschedule and cancel appointments.

Essential Responsibilities:

  • Accept incoming calls related to scheduling, answering questions, creating appointments, transferring calls to the correct department, checking recall, etc.
  • Create charts in EHR for new patients and schedule appointments.
  • Monitor the phone system display for number of calls in the queue and wait times.
  • Complete tasks within the practice management system.
  • Quality checks on assigned schedule to ensure quality metrics are met with templates and schedules.
  • Verify insurance and work with insurance coordinator for appropriate verification.
  • Create and complete chart notes for all recall, reminder calls and conversations with patients unrelated to check in/check out process.
  • Assist patients who are mentally, language or hearing challenged to ensure that proper resources are obtained for the visit.
  • Attend and participate in staff meetings to ensure an understanding of new processes and discussion of problems.



  • High school diploma or equivalent.


  • One or more years in a medical office environment.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.