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Communications Operator

CHI St Joseph Health Bryan, Texas
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Requisition ID 2022-238060 Employment Type Full Time Department Telecommunications Hours/Pay Period 80 Shift Day Weekly Schedule 2:00PM - 10:00PM Remote No Category Safety and Security
Overview

CHI St. Joseph Health – College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the area’s only Level II Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley; CHI St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system CHI St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 20 ambulatory clinics featuring primary care a freestanding Emergency Room Express Clinics and imaging and diagnostic services.

POSITION SUMMARY


Provides call-processing services in the Health System-wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and Performs routine maintenance and troubleshooting tasks. Assists with clerical tasks as assigned.


Responsibilities

POSITION RESPONSIBILITIES

  • Assist customers in obtaining information, and services.
  • Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations
  • Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.
  • Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
  • Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
  • Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.
  • Demonstrates skills and ability to document technical and operational problems.
  • Provide accurate documentation of work performed; provide timely and accurate information and reports to co-workers and management levels, summarizing problems and solutions.
  • Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner.
  • Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on-call personnel.
  • Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas.
  • Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.

Qualifications

MINIMUM QUALIFICATIONS

Education and Licensure
Required:

  • High School Diploma/GED

Minimum Experience

  • Two (2) Years of experience in call processing, dispatching, paging, and customer service.

Minimum Knowledge, Skills, and Abilities

  • Knowledge and understanding of telecommunications equipment and services including; Windows based software, preferably E-mail, Excel, Word, integrated telemessaging equipment, etc.
  • Must have the ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills.
  • Must be able to multi-task and maintain a positive attitude.
  • Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance.
  • Provides recommendations for improvements, as well as contributions towards making the improvements.
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.