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Medical Office Representative

Dignity Health Medical Group-Sequoia Belmont, California
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Requisition ID 2022-235979 Employment Type Full Time Department Internal Medicine Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8am-5pm) Remote Yes Category Billing and Scheduling
Overview

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California.  Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.  

Dignity Health Medical Group – Sequoia, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of the Bay Area on the peninsula and beyond.  With a growing list of primary and specialty care clinics, along with our Dignity Health/GoHealth Urgent Care Centers, local affiliated Dignity Health hospital (Sequoia Hospital), and other City of San Francisco locations (via Dignity Health Medical Group – Saint Francis/St. Mary’s and Saint Francis Memorial Hospital and St. Mary’s Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, surgical services that include general, vascular, gynecological, cardiothoracic, and orthopedics, and a growing list of neurologist, cardiologists, endocrinologists, infectious disease and sports medicine specialists.


Responsibilities

The Medical Office Representative (MOR) position is often the first point of contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. The MOR provides superior customer service, communications, and appropriate distribution of phone calls and messages.

The Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system.

The Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.

REQUIREMENTS:

- Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.

- High School diploma or equivalent.

- Excellent interpersonal, organizational, and customer service skills are essential.

- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

- Familiarity with an electronic practice management system is preferred.

- Experience with multi-line phones/ACD phones preferred.

- Medical terminology preferred.


Qualifications
Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within CHW Medical Foundation. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones preferred. Medical terminology preferred. None required for this position
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.