Rehabilitation Administrative Coordinator

CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia. We offer the following benefits to support you and your family: On-site childcare with extended hours Care@Work premium account for additional support with children pets dependent adults and household needs Employee Assistance Program (EAP) for you and your family Paid Time Off (PTO) Health/Dental/Vision Insurance Flexible spending accounts Voluntary Protection: Group Accident Critical Illness and Identify Theft Adoption Assistance Tuition Assistance for career growth and development Matching 401(k) and 457(b) Retirement Programs Wellness Program Additional incentives for eligible full time day shift and night shift opportunities

The Administrative Coordinator will assist the Site Manager/Coordinator and Director of Rehabilitation with day to day office functions, verifies insurance as needed, keys charges as needed, answers phones for the department, schedules/re-schedules patient appointments, registers new patients, records department statistics and reports and monthly staff meeting minutes, monitors temperature logs and maintenance work orders, orders and maintains supplies for the department, assists with creating/updating policies and procedures.  The Rehabilitation Department Support Specialist maintains personal and departmental professional competence and maintains a “customer orientation” awareness while interacting with patient, families, and other professionals.

Job Responsibilities

• Physical Therapy Services and Patient Care Activities:  consistent good verbal skills with co-workers, hospital staff, physicians, patients, and family including greeting quickly and professionally; maintaining department supplies and linens and placing prompt orders when notified of supply needs.

• Demonstrates commitment to professional behavior by:  successfully completing annual certification requirements, attending mandatory in-services and online learning timely, assessing learning needs of technical staff and orients personnel as need arises, providing and responding to positive constructive feedback to staff, demonstrates at all times specific behaviors which show a commitment to the “ownership work ethic”, willing to work over as patient volume requires to meet customer’s needs, reporting to work on time and beginning assigned work in a timely manner, develops and maintains smooth cooperative working relationships with others, responding promptly to inquiries, does not waste supplies and uses time wisely, presents professional appearance through compliance with dress code, maintaining privacy and/or confidential hospital information at all times.

• Demonstrates commitment to personal development by:  identifying own knowledge deficits and promptly seeks resources/clarification to provide patient and staff satisfaction, offering assistance to peers, remaining flexible by coping successfully with a variety of situations and personalities and the changing work environment, recognizing and performing duties which need to be performed although were not directly assigned, promotes teamwork/cohesiveness/positive relations among our department as well as with other units.

• Demonstrates customer focused attitude:  makes customer needs a top priority in daily activities, listening effectively to gain understanding of customer needs and response by taking appropriate and timely action, makes suggestions for improving customer service/relations, presenting self and position appropriately to hospital visitors and staff at all times, maintaining positive interaction with customers (patients, visitors, physicians, team members), dealing effectively with stressful situations, looking for ways to improve service and introduce new work procedures that save time/effort/money.  

• Demonstrates effective communication skills:  consistently good verbal and written communication skills with all primary customers, demonstrating attention to and conveying understanding of the comments/questions/concerns of others.

• Demonstrates adherence to policies/procedures/standards:  participation in required classes and activities for hospital accreditation, complies with specific policies/procedures/assignments concerning safety and codes, providing a safe patient environment free from hazards by complying with hospital safety policies and procedures, ensures any equipment reported as not working properly (malfunctions/abuse/loss) is promptly removed from service/labeled as such and work order put in, keeping noise and clutter to a minimum in a patient’s room and in therapy department.

• Participates in unit-based teams for idea-sharing, collaboration, and support of current services and new/expansion of current services and other hospital tasks as needed representing the administrative support-specific role in the continuum of care for patients.

• Other duties as assigned by management.

High school education or equivalent.   Medical Technology of great benefit.

Must have current BCLS or registration to attend training and is to be renewed every 2 years.

Two years’ experience within an office setting performing scheduling of appointments, data entry, management of departmental records and correspondences.  Skills include:  ability to accurately type, medical terminology, calculator, personal computer, Microsoft Word/Excel/Powerpoint, email/Outlook, ChartMaxx, Meditech system, and exceptional telephone skills.  Good basic knowledge of personal computer, printer/copier/scanner/fax, calculator, telephone