In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. 

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies. 

JOB SUMMARY 

Performs general clerical, cash handling and customer service duties in support of the day-to-day operations of the assigned pharmacy.   Work includes (but is not limited to) activities such as: cashiering, stocking, delivery, and answering phones, typing prescription labels, filing, entering patient demographics information and daily STATS into a computer system, and pricing.  Incumbents may prepackage and labels drugs for subsequent use in prescription dispensing operations and count and pour for individual prescriptions.

The work involves the exercise of strong customer service/communication skills. Incumbents are also accountable for maintaining their knowledge of internal policies and procedures, and assisting with the on-boarding of peers.

ESSENTIAL JOB FUNCTIONS

Performs cash register operation and cash handling.

• Verifies customer’s insurance eligibility; performs data entry for billing purposes.
• Collects payment from customer.
• Prepares cash deposit in accordance with all FHS cash handling policies and procedures.

Assists customers/patients with incoming prescriptions at the counter.

• Answer phones and triage calls demonstrating complete discretion in matters of patient confidentiality.
• Packages the product; after being checked by the pharmacist, scans the drug, places in a bag with printed paperwork and receipt.

Assists with inventory control and replenishment, pharmaceutical returns, return-to-stock, and product rotation.

• Faces Over-The-Counter (OTC) stock, ensuring inventory is replenished if needed.  
• Requisitions, inventories and stocks shelves in both the pharmacy and IV room.
• Inspects for medication outdates and proper storage within the pharmacy.

Assists in maintaining cleanliness of all department work and storage areas, department conference room, intra-departmental break areas on a regular basis.

Assists in medication packaging in accordance with the Board of Pharmacy regulations.

• Affixes labels and to container.
• Prepackages and labels drugs for subsequent use in prescription dispensing operations.
• Counts and pours medications for individual prescriptions and readies for Pharmacists review.

Performs routine clerical/operations support.

• Files prescriptions.
• Prepares required daily statistics.
• Delivers discharge orders to floors.

Performs related duties as required.

Education/Work Experience Requirements

Any combination of experience and education that demonstrates attainment of the requisite job knowledge skills/abilities.  Knowledge of medical terminology is desirable.

Job Knowledge/Abilities:

• Knowledge of modern office practices and of the operation of general office equipment and tools.
• Knowledge of basic medical terminology and abbreviations.
• Ability to understand and follow routine to moderately complex verbal instructions.
• Ability to maintain confidentiality of information.
• Ability to read, understand and communicate in English sufficient to perform the duties of the position.
• Ability to use office equipment and automated systems/applications/software at an acceptable level.
• Ability to establish and maintain effective working relationships as required by the duties of the position.

Licensure/Certification

Current Certification by the Washington State Board of Pharmacy as a Pharmacy Assistant or Certification within one year of hire into the position.